I have had friend buy stuff from Zales and never had a problem with them. So my birthday Robbie bought me a Aquamarine pincess cut pendet. Which I love. Then for our 6month anniversery he gave me matching earings. I wore them on night down in Myrtle beach. Actually on the beach. Got up from watching the fire works. Checked my rings, my necklace, my earing in the cartledge, and got to the lobes. The earings werent there. On my left ear the only thing left was the small piece of white gold that goes through the ear. The right one was falling off as I stood up. There's a flaw in the earings. So we looked for the other one and couldnt find it. Luckly Robbie had insurance on it. So we took the earings (or pieces of them) back to Zales the sunday after I got back from the Keys. The first thing out of the sales woman's mouth was "So you bought the earings, broke them, then bought insurance. So youre creating fraud." Ok strike one. Then she told me there was nothing they could do with out the other half of the left earing. I said ok give me $289.00 and I'll be happy to go to the beach and dig in the sand for it. I said its a flaw in your design of the white gold. Then a guy sales person came over and said they would sell us another set of earings for half off. WTF! Um that would be a no. So after fighting about that they said they would just replace them. Fine. So I go to put them in the box to make sure they clasp close. The first one did...however the second one did not. I told the guy and he said "Oh no problem I'll bend the medal.". I said youll be the what. Umm you cant bend 14kt white gold. Its a weak gold at that level and it will break. Which I told him. So here we go again. Finally he refunded the earings and the money Robbie paid for the "insurance".
So we walked around Dulles Town Center to 4 other jewelery stores. We did find some at Shaws which we did like but it was on back order for 8wks. Possiblity. So we found a Jared outside of the mall. Lets just go see what they have. Went in and told the sales lady in the store about the earings from Zales. She showed us two pair of earings. Needless to say we did buy a pair. The insuarnce was alittle more expensive. However the insurance covers, the stone, the settings, the gold. The only thing is I have to take them in every Febuary and August for a check and cleaning. FINE BY ME! They even cleaned the necklace for me.
HE WENT TO JARED!
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